FAQ

Orders and Deliveries

Where do you ship from?

We ship allorders for our Canadian store from our warehouse in Brampton, Ontario.

Can I change or cancel my order after it is placed?

We utilize an automated system in our warehouse for lightning-fast shipping and delivery. This system processes and ships orders immediately upon receipt, ensuring speedy service. Please note that once an order is placed, changes or cancellations may not be possible. While we strive to accommodate such requests, we cannot guarantee them. Thank you for your understanding.

Please email our support team with the details as soon as possible at support@journeyofficial.com

How can I track my order?

Once your order has been shipped (usually 24-48 business hours after placing the order), you will receive an email with the tracking details.

What are my payment options?

We accept all major credit and debit cards including Master card, Visa and American Express. You can also choose to pay via express checkout options including PayPal, ShopPay, GPay and ApplePay.
* Please note that payment modes are subject to change and will be updated on the site from time to time

Do you ship worldwide?

We have dedicated online stores for the United States, the United Kingdom, Canada, and Australia. This means that no matter which of these locations you're in, you can shop on your local online store for the fastest shipping times and the best prices.

US: www.journeyofficial.com
UK: www.journeyofficial.co.uk
AU: www.journeyofficial.com.au
CA: www.journeyofficial.ca

The product I want is out of stock, what can I do?

If you want to purchase a product that is out of stock on our website, please email us at sales@journeyofficial.com with the product details and we we will notify you once it is back in stock.

Returns Β 

What is your return / exchange policy?

Refer to our detailed Return & Refund Policy HERE

STILL HAVE ANY QUESTIONS?

Write to us at support@journeyofficial.com and we will do our best to reply back promptly.

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